City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 55

Usage Of Services And Perceptions Of Services By Users
Recreation Facilities. City parks and city libraries continue to be the city facilities most
widely used by residents- 73% and 64% visited or used in past year, respectively.
Thirty two percent of Arlington households have visited Lake Arlington, a significant
increase over last year. City tennis centers continue to be the least visited or used city
facility (8%). Use of city parks declined significantly between 2003 and 2005, and is still
lower than 2000 as well, but showed an increase for the second consecutive year.
Although lower than last year, users generally perceive overall parks and recreation
programs and facilities very positively (86%). In fact, appearance of parks and facilities,
ease of getting to parks and facilities, and overall quality of city parks all dropped below
90 percent since last year. As a whole, there was a decline in the rating in every
category. Despite the drop, 8 of the 10 were still rated eighty percent or better. Range
of activities (77%) and safety of facilities (75%) showed the most need for improvement.
Decision Analyst, Inc.
55