City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 49

Rating Of Water Utility Rates – Trend
Nov. 2002
60
Dec. 2005
Somewhat/Very High
2002: 44%
2003: 44%
2005: 51%
2007: 41%
2008: 44%
Jan. 2007
Jan. 2008
49
49
46
41
40
40
35
37
36
20
11
6
1
2
1
5
7
8
5
6
7
1
0
Very Low
Somewhat
Low
Neither High
Nor Low
Somewhat
High
Very High
Question: “Your water utility bill includes charges for water, for sewer service and for garbage collection. Overall, do
you think the rates the city charges for these services are…?”
Base: Respondents who pay a water bill, excluding “don’t knows”. (2002 n=456; 2003 n=464; 2005 n=422; 2007
n=433; 2008 n=421)
Note: This question asked beginning in 2002.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2007. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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