City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 41

Rating Of Services On Specific Attributes By General Population Streets. Streets in Arlington continue to be perceived generally as an area where there is much room for improvement. Specific areas in which less than 60% of Arlington residents give the city a rating of “good” or “excellent” – which suggests room for improvement – include street sweeping (58%), overall condition of streets/roads (54%), availability of sidewalks (45%), managing traffic flow (43%), traffic during peak traffic hours (40%). Changes in the survey since 2005 do not allow us to directly compare numbers to previous years, however, the ranking of problems has remained constant and there was little change over last year. Too much traffic on city streets remains the number one problem when driving in Arlington reported by more than 2/3 of respondents. Speeding came in second, followed by cars running red lights and too much construction. Too many stoplights was, again, the least reported problem. Water. Quality of water and wastewater services is perceived as moderately high. The quality of wastewater service increased four points to 86 percent this year. Forty four percent of residents rate water utility rates in Arlington as somewhat high to very high, a slight increase from last year. City Initiatives. The city’s efforts on five initiatives are rated as moderate to moderately low. Among the initiatives, maintenance of public facilities scores the highest (66%) while developing transportation scores the lowest (23%). However, all initiatives decreased over last year. The biggest drop in rating was raising the profile of the arts, losing 7 points from last year. Decision Analyst, Inc. 41