City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 19

Overall Rating Of Customer Service By City
80
59
60
Top Two Box = 78%
40
20
19
16
7
0
Excellent
Good
Fair
Poor
Question: Q6: “Overall, how would you rate the level of customer service provided by City Of Arlington
departments?”
Base: Total respondents, excluding “don’t knows.” (n=418)
Note: This question asked beginning in 2005.
Decision Analyst, Inc.
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