City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 80
Overall Rating of Arlington City Services – Trend
Curbside Recycling Collection
(Top Two Box—Excellent/Good)
100
87
80 81 81
Dec. 2000 Dec. 2001 Nov. 2002
90
85
80
60
40
20
0
Nov. 2003
Dec. 2005
Jan. 2007
Question: Q11: “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Wording of this question along with rating scale changed slightly from previous waves and will affect the tracking of
the numbers.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2005. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
Decision Analyst, Inc.
80