City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 8

Usage and Perceptions of Services
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The fire department rated the highest in handling concerns in a satisfactory manner
(97%).
The street department received the lowest rating (64%).
Recreation Facilities. At least 85 percent of Arlington residents have visited some kind
of parks and recreation facility in the past 12 months. Although both are still declining
from 2000, city parks and libraries continue to be the city facilities most widely used by
residents while the tennis center is the least used city facility.
Users perceive the overall quality of recreation and library facilities very positively.
Curbside Recycling. Most (90%) users rate curbside recycling as excellent or good.
Arlington Landfill. Eighty-eight percent of users rated the landfill as excellent or good.
Arlington Animal Services Center. The overall quality rating by users leaves room for
improvement with 76 percent rating the animal services center as excellent or good.
Arlington Convention Center. Most residents who have visited or used the center
rate the overall quality high (89%).
Arlington Municipal Court. Residents who have visited the Arlington Municipal Court
in the past 12 months continue to see some need for improvement with an excellent or
good rating of 79 percent.
Police Department. Received a top-two-box rating of 87 percent. While not
significant, this has increased directionally over last year and is back on par with
previous years.
Fire Department. The Arlington fire department continues to be rated the highest
among all city services in all areas.
Decision Analyst, Inc.
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