City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 48

Rating Of Services By Users
On “Handling Concern In A Satisfactory Manner”
Excellent
Good
53
Fire Dept.
44
32
Parks & Rec.
56
46
9-1-1 Call Center
85
43
19
Action Call Center Line
79
55
78
City Manager's Office 17 Community Development and Planning 16 48 64
Street Dept. 15 49 64
0
85
60
23
Handitran
88
61
42
Police
88
60
24
City Website
88
42
28
Water Dept.
97
53
20
40
70
60
80
100
Percent
Question:
Q7 “Thinking about any contact you have had with the … in the past 12 months, using a scale of
“excellent,” “good,” “fair,” and “poor,” please rate the … on…Handling your concern in a satisfactory
manner.”
Base: Have had contact with the …service in past 12 months, excluding “don’t knows.” (Base Varies)
Decision Analyst, Inc.
48