City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 30

Rating Of Services On Specific Attributes By General Population
Streets. Streets in Arlington continue to be perceived generally as an area where there
is much room for improvement. Specific areas in which less than 60% of Arlington
residents give the city a rating of “good” or “excellent” – which suggests room for
improvement – include overall condition of streets/roads (54%), availability of sidewalks
(50%), managing traffic flow (46%), traffic during peak traffic hours (42%).
Changes in the survey from 2005 do not allow us to directly compare numbers to
previous years, however, the ranking of problems has remained constant. Too much
traffic on city streets remains the number one problem when driving in Arlington
reported by more than 2/3 of respondents. Speeding came in second, followed by cars
running red lights and too much construction. Too many stoplights was, again, the least
reported problem.
A significantly larger amount of people are reporting that in much more or somewhat
more difficult to get around Arlington compared to a year ago. This number is up to 50
percent compared to 41 percent a year ago.
Water. Quality of water and wastewater services as well as quality of local tap water is
perceived as moderately high. After taking a small dip in the ratings last year, the
ratings for both quality of local tap water and wastewater services both increased.
Quality of local tap water made a small gain while quality of wastewater service
increased significantly, up from 83 percent in 2005 to 88 percent this year. About 40
percent of residents rate water utility rates in Arlington as somewhat high to very high, a
significant decrease from 2005.
City Initiatives. The city’s efforts on six initiatives are rated as moderate to
moderately low. Among the initiatives, maintenance of public facilities scores the
highest (67%) while developing transportation scores the lowest (27%). However, all
four initiatives that were rated last year- maintenance of public facilities, environment
quality, raise the profile of the arts, and develop the downtown area- all showed
improvements over last year.
Decision Analyst, Inc.
30