City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 66

Access To City Gov’t And Importance Of Internet Communication
Rating of “providing citizen access or input to government” remains about the same as
in 2003 but has significantly increased from 2000. Arlington residents continue to feel
the need for improvement in the city providing citizen access and input to city
government. Residents also continue to rate the City moderately high on effort to
communicate with the public.
The city’s effort to keep the public informed is also perceived positively. Three out of
four Arlington residents feel that the City keeps them informed. However, except for the
Cowboy stadium project (which 81% of residents report being informed about at least
somewhat); the levels of being informed at least somewhat about various city projects
and campaigns appear to be moderate at about 50%.
About one-third of residents (32%) report having had contact with the City of Arlington
by telephone in the past 12 months, and more than 20% of citizens say they have had
in-person (24%) or mail (21%) contact with the City.
Consistent with 2003, the vast majority of residents continue to feel it is somewhat or
very important for citizens to be able to conduct business with the City by Internet
(89%).
Decision Analyst, Inc.
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