City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 51

Rating Of Services By Users
On “Handling Concern In A Satisfactory Manner” – Trend
(Top Two Box—Excellent/Good)
Nov. 2002
Nov. 2003
Dec. 2005
NA
NA
Fire Dept.*
96
NA
Parks & Rec.
9-1-1 Call Center NA
NA
Water Dept. NA
NA
90
91
90
83
NA
City Website
80
80
73
79
Police
NA
NA
Handitran*
75
NA
City Call Center*
73 È
Street Dept.* NA
NA
Planning & Dev.* NA
NA
City Manager's Office* NA
NA
0
86
92
63
59
40
20
40
60
80
100
Percent
Question: “Thinking about any contact you have had with the … in the past 12 months, using a scale of “excellent,”
“good,” “fair,” and “poor,” please rate the … on…Handling your concern in a satisfactory manner.”
Base: Have had contact with the …service in past 12 months, excluding “don’t knows.” (Base Varies; Average Base
Size: 2002 n=176; 2003 n=115; 2005 n=71*)
* Caution: Some small base sizes.
Note: Ratings for Fire Department, 9-1-1 Call Center, Water Department, Handitran, Street Department, Planning &
Development Services and City Manager’s Office asked beginning in 2005. Ratings for Parks & Recreation
Department, City Call Center and City Website asked beginning in 2003. Ratings for Police Department asked
beginning in 2002.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2003. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
Decision Analyst, Inc.
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