City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 47

Usage Of Services And Perceptions Of Services By Users (Cont.)
Miscellaneous Facilities or Services. Presented below are reported use and ratings
of miscellaneous city facilities or services.
Curbside Recycling. Slightly less than half of residents (47%) report that they have
used curbside recycling in the past 12 months, which shows a steady downtrend from
2002.
Arlington Landfill. Reported use of Arlington landfill continues to be relatively low
(20%). The overall quality of the Arlington landfill is viewed very positively among
residents who have visited or used it in the past 12 months, but has significantly
declined from 2003.
Arlington Animal Services Center. Reported use of the Arlington Animal Services
Center remains relatively low (19%). The overall quality rating of the animal services
center is rated high.
Arlington Convention Center. Reported use of the Arlington Convention Center
remains relatively low (18%). It appears that there has been a gradual—although not
significant—decline from 2003, and reported use has declined significantly compared
to 2000. However, virtually all residents who have visited or used the Arlington
Convention Center rate the overall quality of the convention center very high.
Arlington Municipal Court. Reported use of the Arlington Municipal court continues
to be low (14%). Residents who have visited the Arlington Municipal Court in the past
12 months continue to see some need for improvement with regard to overall
performance, courtesy and attentiveness of employees, and ability to complete
business on the first trip, and see much need for improvement with regard to length of
wait.
Decision Analyst, Inc.
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