City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 34

Ratings Of Arlington Fire Department – Trend (Top Two Box—Excellent/Good) Dec. 2000 Dec. 2001 Nov. 2002 Nov. 2003 Dec. 2005 98 97 Emergency Services 95 97 95 89 87 Community Education Services 88 92 90 0 20 40 60 80 100 Percent Questions: “Now thinking about the Arlington Fire Department, how would you rate the emergency services provided by the fire department?” “And how would you rate the fire department’s non-emergency community education services?” Base: Total respondents, excluding “don’t knows.” (Base Varies; Average Base Size: 2000 n=376; 2001 n=373; 2002 n=354; 2003 n=379; 2005 n=369) Decision Analyst, Inc. 34