City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 15

Overall Ratings Of Arlington City Services – Trend (Cont.)
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
Nov. 2003
Dec. 2005
77
74
77
76
79
Animal Serv.
84
81
79
76
79
Athlet. Facilities
69
Code Enf.**
62
70
69
72
73
68
67
Afford. Hsng.
NA
38
Park & Ride*
Street Sweeping*
Handitran*
Managing Traffic
Flow*
74
74
43
NA
NA
67
67
55
NA
NA
60
60
61
NA
0
NA
42
50
47
47
45
46
48
Street Maint.
0
61
63
20
40
Ç
60
80
10 0
Percent
Question: “And please rate each of the following services that the City provides, using a scale of excellent, good,
fair, and poor.”
Base: Total respondents, excluding “don’t knows.” (Base Varies; Average Base Size: 2000 n=451; 2001 n=433;
2002 n=434; 2003 n=434; 2005 n=411)
* Ratings for “Managing Traffic Flow” began in 2003. Ratings for “Handitran” and “Street Sweeping” began in 2002.
Ratings for “Park & Ride” began in 2001.
** Note: Wording of this category was changed in 2003 from “Code enforcement” to “Enforcement of city health &
welfare codes.”
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2003. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
Decision Analyst, Inc.
15