City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 10

Overall Rating Of Arlington And City Services
In terms of quality of life, Arlington residents rate the city moderately high as a place to
live. Three out of four residents (77%) rate Arlington as offering a “good” or “excellent”
quality of life. While the quality of life rating remains about the same as last year, it is
gradually trending downward, and has declined significantly from 2000.
City services in Arlington generally receive high overall ratings, with half of the 18
services rated receiving a top-two-box rating (“good” or “excellent”) of 80% or higher.
The Arlington Fire Department, at 96%, continues to receive the highest ratings among
city services, followed by garbage, ambulance, libraries, water services, parks, recycling
collection, and police. As in 2003, services receiving the lowest ratings are street
maintenance and managing traffic flow.
Overall ratings of city services are generally similar to previous years, with few areas
showing significant changes over the years. Overall rating of managing traffic flow has
increased significantly from 2003. Meanwhile, the overall rating of fire services has
declined significantly from 2003. Note however that this decline was from 99% to 96%,
and 96% is by far the highest rating for any service area. It is also notable that recycling
collection continues to be rated significantly higher than in 2000.
Consistent with these overall ratings, customer service provided by the city is rated
moderately high (78%) and only four percent of residents rate customer service as
“poor.”
Decision Analyst, Inc.
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