City Services Satisfaction Survey 2005 City Services Satisfaction Survey | Page 5

EXECUTIVE SUMMARY
Overall, Arlington residents report a high level of satisfaction with the city and their
neighborhoods in terms of quality of life (79% rate the city as excellent or good, 78%
rate their neighborhood as excellent or good). More than three-fourths of residents
(77%) feel that the city is generally “on the right track,” and 70% feel they get their
money’s worth in terms of city services and facilities for their tax dollars.
Some of the things residents like most about their city are its amenities, services,
convenience and location, as well as the people, neighborhoods and sense of
community.
Some concerns or areas for improvement that were seen consistently were issues
related to streets, traffic and transportation, and issues related to safety and security.
These concerns were repeatedly evident in responses about how to improve quality of
life, current neighborhood problems, suggested budget priorities, and city services with
the largest “gaps” between ratings of importance and current satisfaction levels.
Decision Analyst, Inc.
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