City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 74

Attribute Rating Of Arlington Municipal Court By Users
Excellent
Overall
Performance*
Good
Ability to Complete
Business on First
Trip*
42
35
0
55
33
22
Length of Wait*
20
77
75
46
29
Courtesy*
79
56
23
40
60
80
100
Percent
Question: “Thinking about any times you have visited the Arlington municipal court in the past 12 months, using a
scale of excellent, good, fair, and poor, please rate the municipal court on…Length of wait. What about
…Courtesy and attentiveness of employees?”
Base: Have visited the Arlington municipal court in past 12 months, excluding “don’t knows.” (Base Varies; Average
Base Size: n=65*)
* Caution: Small base size.
Decision Analyst, Inc.
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