City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 50

Rating Of Services By Users
On “Handling Concern In A Satisfactory Manner” – Trend
(Top Two Box—Excellent/Good)
Nov. 2002
Nov. 2003
NA
City Call Center*
92
NA
Parks &
Recreation Dept.
90
NA
City Website*
86
80
Police
73
0
20
40
60
80
10 0
Percent
Question:
“Thinking about any contact you have had with the … in the past 12 months, using a scale of “excellent,”
“good,” “fair,” and “poor,” please rate the … on…Handling your concern in a satisfactory manner.”
Base: Have had contact with the …service in past 12 months, excluding “don’t knows.” (Base Varies; Average Base
Size: 2002 n=176; 2003 n=115)
* Caution: Some small base sizes.
** Measures for Parks & Recreation Department, City Call Center and City Website were asked beginning in 2003.
Measure for Police Department was asked beginning in 2002.
Decision Analyst, Inc.
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