City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 5

EXECUTIVE SUMMARY (Cont.)
In general, ratings of city facilities in 2003 appear to be consistent with prior years’
measures. However, a significant increase was seen in overall rating of Arlington
landfill among users.
Communications With The City. There has been a significant increase from 2002 in
rating of “providing citizen access or input to government,” although the overall level
suggests that Arlington residents continue to feel the need for improvement in this area.
Residents also continue to rate the City moderately high on effort to communicate with
the public.
About one-third of residents (34%) report having had contact with the City of Arlington
by telephone in the past 12 months, and about one out of five (22%) say they have had
in-person contact with the City. Of the various methods of contact, the telephone has
declined significantly from last year, while email and city council meeting have
increased significantly.
Slightly less than half of residents (45%) say they have visited the City of Arlington’s
website in the past year, which is a significant increase from last year and continues a
four-year upward trend. Most of the City website visitors rate the website as “good” or
“excellent” in terms of usefulness (86%), which represents a significant improvement
from the previous years.
Consistent with previous years, the vast majority of residents continue to feel it is
somewhat or very important for citizens to be able to receive information about the City
by Internet (90%), and to be able to conduct business with the City by Internet (88%).
Decision Analyst, Inc.
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