City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 41

Usage Of Services And Perceptions Of Services By Users
Services. Services reportedly used most by Arlington residents were police (34% had
contact with), Parks & Recreation department (27%), 911 call center (25%), and the city
website (25%). Residents were least likely to have had contact with the Street
department and Handitran transit service.
Overall, residents who have had contact with various city services rate those services at
least moderately high on “promptness,” “courtesy” and “handling concerns in a
satisfactory manner.” The fire department continues to be the highest on the
“promptness” and “courtesy” measures. The street department continues to be the
department having the most need for improvement, especially in terms of “handling your
issue or concern promptly”; however, it shows a notable—although not significant—
increase in rating of promptness from last year. Virtually all residents who have had
contact with city services through the Arlington city website score the website very
favorably in terms of “easy to use” (40% excellent, 54% good).
Recreation Facilities. City parks and city libraries continue to be the city facilities most
widely used by residents (81% and 69% visited or used in past year, respectively).
More than one-third of Arlington households have visited a city recreation center, a city
athletic field or Lake Arlington in the past year. City tennis centers appear to be the
least visited or used city facility. Users generally perceive overall quality of recreation
and library facilities very positively. City tennis centers, libraries, and parks are rated
particularly high on quality, which suggests they are seen as needing little improvement.
Some areas that less than 80% of Arlington residents rate as “good” or “excellent” and
that indicate some possible room for improvement are:
• City parks: Park safety & security (76% top two)
• Recreation centers: Having recreation centers conveniently located for you (79%
top two)
• Athletic fields: The number of athletic fields available (76% top two)
• Swimming pools: Having swimming pools conveniently located for you (70% top
two).
Decision Analyst, Inc.
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