City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 38

Ratings Of Arlington Water Service – Trend (Top Two Box—Excellent/Good) Dec. 2000 Dec. 2001 Nov. 2002 Nov. 2003 83 Quality of Water and Wastewater Services 86 87 90 × 76 80 Overall Quality of Tap Water 80 81 × 0 20 40 60 80 100 Percent Questions: “Now thinking about city water services, how would you rate the quality of your local tap water supplied by the City of Arlington?” “How would you rate the quality of water and wastewater service supplied by the City of Arlington?” Base: Total respondents, excluding “don’t knows.” (Base Varies; Average Base Size: 2000 n=487; 2001 n=480; 2002 n=482; 2003 n=488) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2002. A block “up” arrow (×) indicates a significant increase and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 38