City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 3

BACKGROUND AND OBJECTIVES
This is the fourth wave of an annual survey among City of Arlington residents to
measure satisfaction with city services. The first wave was conducted in December
2000, the second wave in December 2001, and the third wave in November 2002. The
purpose of the survey is to assess citizens’ current perceptions of city services, to
identify areas where the City is perceived as doing well and areas where improvement
may be needed, and to monitor the effectiveness of the City’s efforts to improve
services. Information gathered from this fourth wave of interviews will also be used in
planning and budgeting for 2004.
METHODS
A total of 505 telephone interviews were conducted among residents within Arlington
city limits. Within this sample, quotas were set for gender, age and zip code to ensure
an accurate representation of the city’s population. Random-digit sampling was used
primarily. (Some supplemental purchased listed sample was used to fill quotas in a few
zip codes that are difficult to target using random-digit sampling.)
All respondents were age 18 or over and live within Arlington city limits, excluding
Dalworthington Gardens and Pantego. Half were male and half were female.
All interviewing was done on computers.
through November 16, 2003.
Dates of interviewing were November 5
A copy of the questionnaire, along with further discussion of data collection and data
processing procedures, is presented in the Appendix.
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