City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 11

Overall Ratings Of Arlington City Services – Trend (Top Two Box—Excellent/Good) Dec. 2000 Dec. 2001 Nov. 2002 Nov. 2003 98 95 96 99 Ç Fire 88 89 89 91 Libraries 87 90 86 91 Ç Water 88 86 89 90 Ambulance 88 88 86 89 Parks Garbage 87 86 88 88 Police 87 86 86 88 80 81 81 Recycling 87 Ç × 81 81 80 83 Rec. Prog./Fac. 0 20 40 60 80 10 0 Percent (Continued) Decision Analyst, Inc. 11