City Services Satisfaction Survey 2003 City Services Satisfaction Survey | Page 69

Access To City Gov’t And Importance Of Internet Communication
Arlington residents appear to feel that the City could do a better job of “providing citizen
access or input to government.” Perceptions on this measure declined significantly from
the previous year, but are similar to perceptions two years ago.
Residents rate the City fairly high on efforts to communicate with the public. More than
three-quarters rated the City positively on this measure, and one out of five rated the
City’s efforts as “excellent.”
Two out of five residents (40%) report having been contacted or having had contact with
the City of Arlington by telephone in the past 12 months, and about one out of five
(22%) say they have had in-person contact with the City.
Over one-third of residents (36%) say they have visited the City of Arlington’s website,
which is a significant increase from two years ago. Among those who have visited the
City’s website, 75% rate the website as “good” or “excellent” in terms of usefulness,
which is positive but suggests there is room for improvement. Consistent with the
previous two years, the vast majority of residents (90%) continue to feel it is either
somewhat or very important for citizens to be able to receive information about the City
by Internet. Almost half (47%) feel it is “very important.”
Decision Analyst, Inc.
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