City Services Satisfaction Survey 2003 City Services Satisfaction Survey | Page 67

Attribute Rating Of Arlington Municipal Court By Users
Excellent
Overall Performance
30
Ability to Complete Business on
First Trip
50
38
Courtesy
39
30
Length of Wait
25
0
20
Good
43
80
77
73
30 55
40 60
80
100
Percent
Question: “Thinking about any times you have visited the Arlington municipal court in the past 12 months, using a
scale of excellent, good, fair, and poor, please rate the municipal court on…Length of wait. What about
…Courtesy and attentiveness of employees?”
Base:
Have visited the Arlington municipal court in past 12 months, excluding “don’t knows.” (Base Varies;
Average Base Size: n=70*)
* Caution: Small base size.
Decision Analyst, Inc.
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