City Services Satisfaction Survey 2003 City Services Satisfaction Survey | Page 54

Rating Of City Libraries By Users – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
Courtesy of Library Staff 96
94
96
Overall Library Environment 95
95
94
93
91
92
Overall Quality of Libraries
NA
NA
Library Programs*
89
NA
NA
Electronic Resources Available*
89
81
84
87 ×
Conveniently Located
NA
NA
Selection of Printed Materials
Available
86
0
20
40
60
80
100
Percent
Question: “Thinking about Arlington city libraries, how would you rate Arlington on…?”
Base:
Have visited or used an Arlington city library in past 12 months, excluding “don’t knows.” (Base Varies;
Average Base Size: 2000 n=364; 2001 n=333; 2002 n=316)
* These ratings begin in 2002.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from 2001. A block “up” arrow (×) indicates a significant increase and a
block “down” arrow (Ø) indicates a significant decrease from 2000 (i.e., difference significant at or above
the 95% confidence level.)
Decision Analyst, Inc.
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