City Services Satisfaction Survey 2003 City Services Satisfaction Survey | Page 42

Rating Of Services By Users On “Promptness”
Excellent
Fire Dept.*
Good
79
911 Call Center
21
65
Water Dept.
24
39
Police
44
46
Street Dept.*
22
0
20
89
84
36
28
100
82
50
40
60
80
100
Percent
Question: “Thinking about any contact you have had with … in the past 12 months, using a scale of excellent, good,
fair, and poor, please rate the … on…handling your issue or concern promptly.”
Base:
Have had contact with the … service in past 12 months, excluding “don’t knows.” (Base Varies; Average
Base Size: n=101*)
* Caution: Some small base sizes.
Decision Analyst, Inc.
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