City Services Satisfaction Survey 2003 City Services Satisfaction Survey | Page 3
BACKGROUND AND OBJECTIVES
This is the third wave of a planned annual survey among City of Arlington residents to
measure satisfaction with city services. The first wave was conducted in December
2000, with another wave in December of 2001. The purpose of the survey is to assess
citizens’ current perceptions of city services, to identify areas where the City is
perceived as doing well and areas where improvement may be needed, and to monitor
the effectiveness of the City’s efforts to improve services. Information gathered from
this third wave of interviews will also be used in planning and budgeting for 2003.
METHODS
A total of 500 telephone interviews were conducted among residents within Arlington
city limits. Within this sample, quotas were set for gender, age and zip code to ensure
an accurate representation of the city’s population. Random-digit sampling was used
primarily. (Some supplemental purchased listed sample was used to fill quotas in a few
zip codes that are difficult to target using random-digit sampling.)
All respondents were age 18 or over and live within Arlington city limits, excluding
Dalworthington Gardens and Pantego. Half were male and half were female.
All interviewing was done on computers. Dates of interviewing were November 14
through December 2, 2002.
A copy of the questionnaire, along with further discussion of data collection and data
processing procedures, is presented in the Appendix.
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