City Services Satisfaction Survey 2003 City Services Satisfaction Survey | Page 12

Overall Ratings Of Arlington City Services – Trend (Cont.)
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
84
81
79
Athlet. Facilities
77
74
77
Animal Serv.
69
72
73
Afford. Hsng.
69
74
62 ÈØ
Code Enf.
NA
NA
Handitran*
60
NA
NA
Street Sweeping*
55
47
47
45
Street Maint.
NA
38
"Park & Ride"…*
43
0
20
40
60
80
10 0
Percent
Question: “And please rate each of the following services that the City provides, using a scale of excellent, good,
fair, and poor.”
Base:
Total respondents, excluding “don’t knows.” (Base Varies; Average Base Size: 2000 n=451; 2001 n=433;
2002 n=434)
* Ratings for Handitran and Street Sweeping begin in 2002. Ratings for “Park & Ride” Locations… begin in 2001.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from 2001. A block “up” arrow (×) indicates a significant increase and a
block “down” arrow (Ø) indicates a significant decrease from 2000 (i.e., difference significant at or above
the 95% confidence level.)
Decision Analyst, Inc.
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