City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 42

Usage Of Services And Perceptions Of Users
Services. Generally, residents who have had contact with various city services rate
those services very high on “promptness” and “courtesy.” The fire department is
especially strong on both of these measures. While the streets and water departments
are viewed favorably with regard to “courtesy and attentiveness,” residents perceive
need for improvement for both departments in terms of “handling your issue or concern
promptly.”
Recreation Facilities. City parks and city libraries are widely used (76% and 67%
visited or used in past year, respectively), although reported usage of city libraries has
decreased significantly from previous year reported use. More than one-third of
Arlington households have visited a city recreation center, a city athletic field, or Lake
Arlington in the past year. Overall quality of recreation facilities is generally perceived
very positively. Among recreation facilities, Lake Arlington is seen to have the most
room for improvement.
Miscellaneous Facilities or Services. Reported use of the Arlington Convention
Center has decreased significantly from the previous year. Still, about three out of ten
Arlington residents (31%) report to have visited the Convention Center in the past 12
months, and the overall quality of the convention center is rated very high. The overall
quality of the Arlington animal shelter and landfill are also viewed positively among
residents who have visited in the past 12 months. Residents who have visited the
Arlington Municipal court in the past 12 months appear to see a strong need for
improvement with regard to courtesy and attentiveness of employees, and length of
wait.
Recycling. Approximately three out of four Arlington homeowners (74%) say that they
participate in Arlington’s curbside recycling program.
Reasons given for not
participating in the recycling program varied. However, about one-fourth of those who
do not participate say it is either because they are not aware of the program (16%) or
don’t know how to participate (8%).
Decision Analyst, Inc.
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