City Services Satisfaction Survey 2001 City Services Satisfaction Survey | Page 3

BACKGROUND AND OBJECTIVES
The City of Arlington was interested in conducting a survey among city residents to
measure satisfaction with city services. Information gathered from this survey will be
used in planning and budgeting, and will serve as a benchmark for possible future
waves of the survey.
METHODS
A total of 500 telephone interviews were conducted among adult residents of Arlington.
Within this sample, quotas were set for gender, age and zip code to ensure an accurate
representation of the city’s population. Random-digit sampling was used, but was
supplemented with purchased sample of listed households for some zip codes.
All respondents were ages 18 or over and live within Arlington city limits, excluding
Dalworthington Gardens and Pantego. Half were male and half were female.
All interviewing was done on computers. Dates of interviewing were December 14,
2000 through January 17, 2001.
A copy of the questionnaire, along with further discussion of data collection and data
processing procedures, is presented in the Appendix.
USE OF DECISION ANALYST, INC. NAME
Prior written approval from Decision Analyst, Inc. is required for the use of its name in
connection with any public release of research data, the substantiation of any
advertising claims, and/or the use of research data as evidence in any legal
proceedings or litigation.
Decision Analyst, Inc.
3