City Services Satisfaction Survey 2001 City Services Satisfaction Survey | Page 24

Rating Of Services By Users—Promptness
Excellent
Good
Fire Dept.*
89
911 Call Center 59
Ambulance* 59
Police
Streets Dept.*
38
40
81
65
35
20
81
35
30
0
82
23
43
98
91
32
46
Water Dept.
9
60
80
10 0
Percent
Question: “Thinking about any contact you have had with … in the past 12 months, using a scale of excellent, good,
fair, and poor, please rate the … on…handling your issue or concern promptly.”
Base:
Have had contact with the … service in past 12 months, excluding “don’t knows.” (Base Varies; Average
Base Size: n=85*)
* Caution: Some small base sizes.
Decision Analyst, Inc.
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