City Manager's Annual Report Annual Report 2018 | A Year In Review | Page 9

along with booths focused on the Crosstown Parkway
Extension project and other community groups. At
the end of the night, City leaders were able to gather
hard data and valuable information from the interactive
exercises and feedback forms, which they ultimately
used in shaping the latest strategic plan.
The event was intentionally geared toward all ages to
obtain a broad range of input. While adults and teens
explored the booths, fun activities for the younger
participants focused on civic responsibility such
as recycling, water conservation and designing a
playground. Participants of all ages were given “PSL
bucks” that they were asked to “spend” and allocate at
the various booths based on importance to them.
“ I’ve been here since 2006, and I’ve been
to a lot of the seminars and workshops that
we’ve had here, and this is the best one by far.
Why? Because it allows the people, instead of
watching the PowerPoint presentation, to touch
and feel the projects that are going on . ”
- Chauncelor Howell of the Treasure Coast Black
Chamber of Commerce
The City’s Strategic Plan is the guiding document that
the City Council and staff use to fulfill our strategic
vision to be a safe, beautiful and prosperous City for all
people. The entire organization is focused on carrying
out the strategic plan that is updated every year based
on citizen input. An essential part of bringing the plan
to life is measuring performance through objective
indicators and reporting those results back to citizens.
Another strategic planning tool that the City revived
in 2018 was participating in a statistically-valid citizen
survey, which hadn’t been conducted in Port St. Lucie
for nearly a decade. Port St. Lucie joined hundreds
of cities across the country in conducting a survey
to measure the quality of life for residents. The 2018
National Citizen Survey™, which was conducted by
the National Research Center, Inc., is a snapshot in
time showing how Port St. Lucie residents from across
geographical areas feel about their city.
A key finding: Residents’ ratings for the quality of life
and services provided by the City have improved since
2009. Respondents’ evaluations for the overall quality
of life, neighborhoods, the City as a place to retire,
raise children and live – and the overall appearance
and image – have each improved considerably since a
baseline survey that was conducted in 2009.
2018 CITIZEN
SURVEY RESULTS
71 % of respondents rated services provided
by Port St. Lucie as excellent or good
(similar to benchmark and higher than
2009 – 55%)
40 % of respondents rated value of services
for taxes paid as excellent or good
(similar to benchmark and higher than
2009 – 31%)
76 % of respondents rated overall quality of
life as excellent or good (significant
increase over 2009 – 55%)
For more results visit: www.cityofpsl.com/citizensurvey
to statistically valid,
323 Responses
random sample survey
5,432 Surveys were received online
400+ Attendees at the 2018
Citizen Summit
CITY OF PORT ST. LUCIE 2018 ANNUAL REPORT
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