City Manager's Annual Report 2017 | A Year In Review | Page 34
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5.
C U S T O M E R S E R V I C E
The City imposes liens on properties for issues
NEW such as water and sewer capital payment
CENTRALIZED agreements, code violations and nuisance
LIEN DIVISION properties. When customers needed to
find out what City liens were on a property,
multiple departments would receive calls,
including Legal, Building, Finance and Code
Compliance. For the sale of properties that had
outstanding City liens the realtor, seller and
buyer would also call different departments.
In 2017, staff created a “one-stop shop” for all
City liens. The Centralized Lien Division is now
responsible for answering all questions on
City liens, such as pay-off amounts, appeals of
the liens, modification requests and a written
document for banks and realtors. By providing
one point of contact for customers seeking
information pertaining to liens, service is
significantly improved.
GIVE THEM A HAND
NIGHTMARE TURNS INTO SMOOTH SAILING!
A contractor from a local plumbing company stopped by the
Building Department to let staff know that what used to be his
biggest nightmare, coming into the office to pull permits, has now
become the smoothest and easiest process of all 18 municipalities
for which he coordinates permits. The contractor said he loves the
new systems that allows him to quickly get permits back.
#IAMPSL
BUILDING PERMIT PROCESS GETS BIG KUDOS!
Wells Brothers Construction Co., Inc. is contracted to construct the
amenities for The Pulte Group of Southeast Florida Development,
from the City of Hollywood to Indian River County. In doing so, they
have the opportunity to deal with many municipalities at every
level of construction. They reported to the City that: “Your Building
Department is by far the most professional, willing to help and, with
their Open Door Policy, allowing my Team and client to meet on
short notice…I would also like you to convey my sincere thanks to
all the employees who assisted in the building permit process at
Veranda Gardens.”
#IAMPSL
CITY OF PORT ST. LUCIE
A N N U A L R E P O R T 2017