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CUSTOMER SERVICE
1 .
UTILITY SYSTEMS
UPGRADES
While some customers still prefer to send a check in the mail , the City acknowledges that many prefer the convenience of paying their utility bills and managing their accounts with a few clicks of the mouse or with just a phone call . The City ’ s Utility Systems Department has implemented significant upgrades to its customer service experience , including :
• Customers can make a payment or get account info over-the-phone with automated voice prompts .
• |
Bill pay upgrades , such as the ability to manage |
multiple |
accounts , |
pay |
multiple |
accounts |
at |
the |
same time , save several payment options to your |
wallet , |
set |
up |
automated |
payments |
and |
receive |
e-bills . |
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• Customers may now apply online to start service on a residential property with existing water and / or wastewater service ( s ).
If you need help with any of these new services , customers can stop by Utility Customer Service Monday through Friday between 8 a . m . and 5 p . m . at City Hall
and a Customer Service Representative will help you set up your online account in less than 5 minutes . From saving payment options in your virtual wallet to scheduling automatic payments , knowledgeable staff will walk you through the process and ease of the new system or you can watch a quick tutorial video online .
# IAMPSL
CUSTOMER SERVICE IN ACTION :
PROACTIVE PROBLEM SOLVERS
While out in the field Paul Cicaroni , a Utility Systems Department employee , heard a sewer alarm going off , He addressed the issue and left a door hanger for the customer stating that the issue was resolved . The customer took the time to call the City to report how pleased he was that this work was completed and he never even had to make a phone call to report the problem !
Super Bowl Sunday viewing time was saved for one Port St . Lucie Utility customer thanks to Utility Systems Department employee Richard Hirsch ’ s quick actions . The customer used Port St . Lucie ’ s app , AccessPSL , to report that on Super Bowl Sunday -- just about two hours before the kickoff -- Richard knocked on the door to let them know their water meter was leaking . Within minutes , Richard fixed the meter and was on his way .