CIANJ Commerce Magazine September 2020 Live | Page 24

■ Annual Best Practices Guide Continued From Page 20 BANKING Bank of America By Alberto Garofalo, New Jersey Market President At Bank of America, we remain focused on supporting our clients, local communities and our teammates. Whether it’s supporting our clients through convenient and secure digital banking, assisting small businesses experiencing hardships, or committing to no layoffs in 2020 as a result of the coronavirus, we are taking actions to support and to serve. Around the world, government and health officials continue to address the impacts of the coronavirus with Bank of America’s full support. We made a $100 million philanthropic commitment to support communities impacted by coronavirus. In New Jersey, more than $2.5 million has been deployed to local nonprofits, including Community Food Bank of New Jersey, Fulfill and Millhill Child & Family Development, to ensure they have the resources needed to support the most vulnerable. We’ve also committed $1 billion to advance racial equality and create economic opportunity for communities of color disproportionally impacted by the pandemic. BHI By John Yoler, EVP, Division Executive, Head of U.S. Representative Offices At BHI, despite the challenge of not being able to meet in person, we have been communicating with our clients on a frequent basis with virtual meetings and calls. We are a relationship-oriented bank and customer service is our priority. We work in partnership with our clients, and these relationships have become even more important during the COVID‐19 crisis. We are working remotely while still providing smooth and seamless solutions for our clients. I oversee the food and beverage sector at our bank, and food manufacturers, processors and distributors have seen high demand during the pandemic. We understand our clients’ challenges and assist them with their financial needs. It is critical that we stay close to our existing clients and help them work through these uncertain times, especially those with companies that are experiencing rapid growth and need additional capital. Columbia Bank By Thomas J. Kemly, President and CEO Responding to COVID‐19, we implemented “convenience” measures designed to assist our customers. For example, to maintain service our entire bank is working from home using enhanced digital work tools. Also, most of our branches remained open, with limited by-appointment hours with exclusive service hours set aside for senior citizens. All facilities were regularly “deep cleaned” and retrofitted with protective measures, including plexiglass partitions, hand sanitizers and the mandatory use of face masks. Our online and mobile banking services were also touted as a safe and convenient way to bank from anywhere, supported by tutorials explaining how to set up and use. For those experiencing financial hardships, we also encouraged customers to reach out, in person or through our hotline, for banking solutions including a residential mortgage deferral initiative. We regularly communicated the special actions we were taking through a series of e-mail blasts, website updates and by personal contact. Continued On Page 24 Environmental sampling at brownfield site Foundation recommendations for warehouse development Land use consulting INTEGRATED SERVICES SOLVING COMPLEX DEVELOPMENT CHALLENGES Our engineers and scientists provide geotechnical engineering, environmental services, and land-use consulting, supporting New Jersey’s development: • Over five decades of award-winning geotechnical experience • LSRP leadership and four decades of award-winning environmental experience • Resiliency, dam engineering and other water resources consulting • Comprehensive ecological and land-use planning and permitting experience For more information about GZA’s services: Southern NJ/Philadelphia John J. Oberer, LSRP [email protected] 215.591.3800 Central NJ Melick-Tully, a Division of GZA Eugene Gallagher, P.E. [email protected] 732.356.3400 Known for excellence. Built on trust. www.gza.com Northern NJ David Winslow, Ph.D., PG [email protected] 973.774.3300 22 COMMERCE www. commercemagnj.com