CIANJ Commerce Magazine September 2020 Live | Page 24
■ Annual Best Practices Guide
Continued From Page 20
BANKING
Bank of America
By Alberto Garofalo,
New Jersey Market President
At Bank of America, we remain
focused on supporting
our clients, local communities
and our teammates. Whether
it’s supporting our clients through convenient
and secure digital banking, assisting
small businesses experiencing hardships, or
committing to no layoffs in 2020 as a result
of the coronavirus, we are taking actions
to support and to serve. Around the world,
government and health officials continue to
address the impacts of the coronavirus with
Bank of America’s full support. We made a
$100 million philanthropic commitment to
support communities impacted by coronavirus.
In New Jersey, more than $2.5 million has
been deployed to local nonprofits, including
Community Food Bank of New Jersey, Fulfill
and Millhill Child & Family Development, to
ensure they have the resources needed to support
the most vulnerable. We’ve also committed
$1 billion to advance racial equality and
create economic opportunity for communities
of color disproportionally impacted by
the pandemic.
BHI
By John Yoler, EVP,
Division Executive, Head of
U.S. Representative Offices
At BHI, despite the challenge
of not being able to meet in
person, we have been communicating
with our clients on a frequent
basis with virtual meetings and calls. We are
a relationship-oriented bank and customer
service is our priority. We work in partnership
with our clients, and these relationships
have become even more important during
the COVID‐19 crisis. We are working remotely
while still providing smooth and seamless
solutions for our clients. I oversee the food
and beverage sector at our bank, and food
manufacturers, processors and distributors
have seen high demand during the pandemic.
We understand our clients’ challenges and assist
them with their financial needs. It is critical
that we stay close to our existing clients
and help them work through these uncertain
times, especially those with companies that
are experiencing rapid growth and need additional
capital.
Columbia Bank
By Thomas J. Kemly,
President and CEO
Responding to COVID‐19, we
implemented “convenience”
measures designed to assist
our customers. For example,
to maintain service our entire bank is working
from home using enhanced digital work
tools. Also, most of our branches remained
open, with limited by-appointment hours
with exclusive service hours set aside for
senior citizens. All facilities were regularly
“deep cleaned” and retrofitted with protective
measures, including plexiglass partitions,
hand sanitizers and the mandatory use of
face masks. Our online and mobile banking
services were also touted as a safe and convenient
way to bank from anywhere, supported
by tutorials explaining how to set up and use.
For those experiencing financial hardships,
we also encouraged customers to reach out,
in person or through our hotline, for banking
solutions including a residential mortgage deferral
initiative. We regularly communicated
the special actions we were taking through a
series of e-mail blasts, website updates and by
personal contact.
Continued On Page 24
Environmental sampling at brownfield site
Foundation recommendations for warehouse development
Land use consulting
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