Christmas at Keele Brochure 3060 KeeleHall.ChristmasBrochure2018_Online | Page 19

Christmas at Keele 2018 Terms and Conditions Your Booking Festive Afternoon Tea It is the responsibility of the party organiser to inform their guests of these terms and conditions. 1 Provisional Christmas Party Night bookings must be confirmed with us within 14 days of booking by paying a non-refundable deposit of £10 per person unless booking after Monday 5th November when your full balance will be required at the time of booking 2 Bookings will be confirmed on receipt of a £10 deposit per person. Payment is accepted via an online credit card payment system or by cheque. One payment per party is required and there will be an administration fee added should there be more than one payment per party made. 3 Deposits paid are non-refundable and non-transferable. If guests cannot attend the event their deposits can be transferred to a replacement guest, but cannot be used to pay any of the outstanding balance of the event cost or transferred to a wine pre-order. By paying your deposit you are agreeing to our terms and conditions. 4 The final balance must be paid in full by no later than Monday 5th November. Once the final balance is paid, it is non-refundable and non-transferable. 5 Should you wish to increase your numbers, please contact the events office to check there is availability before making payments, as these are non-refundable. 6 Any changes to your booking must be made at least five working days prior to your event. Any changes made are at the discretion of us and may be subject to an administration charge. 7 In order to cancel your booking you must notify us in writing. Payments already made are non-refundable. 8 If we do have to alter or cancel your Event, we may, at our discretion, refund any advance payments made and/or use reasonable endeavours to offer you an alternative location for your event, but we will have no further liability to you other than this. 9 We have the right to amalgamate Christmas events if numbers are low. This will ensure the party atmosphere is maintained. 10 Please note that children under the age of 16 are not permitted to attend any Christmas Party Evening hosted by Keele, and if any member of your party is under the age of 18 please notify us when confirming your booking. 11 Please note we are happy to accommodate guests with special dietary requirements (notice must be given at least 14 days prior to the event) the menus detailed in our brochure are set and alternatives cannot be substituted. 12 All bookings fewer than 10 people may be asked to share a table with another party. 13 Table position requests can be noted, however, we are unable to guarantee them. Please note that all tables will be long or square, no round tables will be available. All bookings for Afternoon tea remain provisional until full payment is received. Full payment is required within 14 days of the booking being made. On The Evening - May we ask that you highlight this to all your guests 1 The dress code for all Keele venues is smart dress and we politely request no jeans or trainers (unless otherwise stated in our Brochure). Please note admittance may be refused by not following the dress code. 2 For your own comfort and safety whilst attending any Christmas Evening at Keele you may be asked to disclose the contents of your handbags, carrier bags, boxes etc. when arriving. We have the right to retain any objects and any sealed and non-hazardous items will be returned to you at the end of the night. We reserve the right to dispose of unsealed items and hazardous items. Gifts of any description including Christmas and Secret Santa presents will not be allowed into any Keele venue. 3 All alcohol consumed must be purchased on the premises; you are not permitted to bring any alcohol into our Venues. 4 We have the right to refuse entry to any event, and have the right to charge the organiser, company or individual for any damages caused by unreasonable behaviour. 5 We reserve the right to substitute any menu item, for circumstances beyond our control. 6 To ensure all your guests have a pleasant dining experience, it is our service policy to clear courses when all guests have finished each course. 7 If you pre-order wine and your chosen wine is not available we reserve the right to replace your pre-order with a similar alternative of equal or higher value. 8 We may photograph/video specific events. If this is the case, all guests will be notified and will not be photographed/filmed without permission. Keele University Events and Conferencing privacy statement can be found here keele-conference.com/privacy-policy-cookies We will always request permission to market to you on special events. If you would like to be added to our special events database, please email: [email protected] 19