Choice Rentals - Professional Letting Agents | Page 8

carried out. Whilst partsand labour might be covered under the guarantee, it is not unusual
for the manufacturer to charge in advance for the actual callout. Additional chargescan
arise if the tenant is not at home and we are required to be in attendance.
Please confirm details of guarantees in writing or by email to your property manager as we
are not responsible where one of our approved contractors is inadvertently instructed.

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The majority of manufacturers are happy to deal with us as your representative.
Please remember to let usknow if you have guaranteesin place.

What if I need a new washing machine for example?
Weareable to makearrangements for the supply and installation of whitegoods such
as washing machines, dishwashers and fridges. Under normal circumstances, where
a replacement is recommended following a service call there is no charge for the call
providing the same contractor supplies the replacement appliance.
Clients sometimes comment, quite rightly, that appliances are available cheaper on line.
Whilst this is often true, it is important to take into consideration that an online supplier will
not usually install the machine, collect keysfor delivery, takeaway the old appliance and
dispose of any packaging.

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We can usually arrange for the supply and installation of most makesand models.
Prices quoted for online appliancesrarely include installation and disposal of the
existing appliance.

What if my tenant is unable to operate an appliance or the heating and hot water?
Instruction manuals should be available within the property for all appliances and
installations from the heating system to the oven and hob. This is also a requirement of
the Electrical Equipment (safety) Regulations 1994. If either you or a previous tenant has
mislaid a manual, copies are often available on line.
If a service call results from a tenant not operating an appliance correctly he is ultimately
responsible for bearing the cost. Should a tenant refuse to pay in a timely fashion, then
whilst the cost will be met by you in the first instance it can form part of a claim against the
deposit at the end of the tenancy.
With home automation growing in popularity, and even modest heating systems often
requiring careful study of the instruction manual, providing an expert to assist your tenant
Is worth considering for high specification properties.

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Your tenant should beprovided with copies of instructions manuals for every
appliance serving the property.
Tenants cannot necessarily be expected to operate complicated home automation
systems without orientation.