A Study on WeSupport , a WeChat-based Learning Platform b . Target 2 : Line Managers
CCR CSR ' s WeSupport platform content also targets supervisors and line managers . Many of today ’ s supervisors struggle to communicate effectively with their workers , many of whom are much younger , restless and away from home for the first time . Our content aims to strengthen their communication and conflict management skills , to understand the needs of China ' s young workforce , and to ultimately help them become better managers . Lesson Topics include :
• Giving feedback
• Managing conflict
• Mediating conflict
• Providing support to young workers
• Running a meeting - ground rules
• Running a meeting - effective communication
• Running a meeting - clear messages
• Handling aggressive conflict c . Target 3 : Young Workers
CCR CSR ' s WeChat lessons for young workers aim to motivate , educate and inspire the young workers of today , many of whom lack the resilience and skills to integrate into their new job environment . Lesson topics include :
• Aim for the top : needs & motivation
• Keeping a positive attitude
• Stress management
• How to speak and listen
• Conflict and criticism
• Career development
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