A Study on WeSupport , a WeChat-based Learning Platform

We used the 5-item World Health Organization Well-Being Index ( WHO-5 ) to

measure the psychological wellbeing of

23

surveyed workers . On average , they scored 76 out of 100 . Graph X breaks down the scores for the 5 items .

The users who found CCR CSR ’ s WeSupport platform more helpful tended to be happier .

Chart 31 : Scores for WHO-5 Index

Index

Cheerful and in good spirits

78.8

Calm and relaxed

76.4

Active and vigorous

75.3

Fresh and rested

74.2

The overall psychological wellbeing of the surveyed workers are significantly correlated with their age , meaning the older they are , the higher they scored on the WHO-5 index ; in other words , younger workers tend to be less happy . Another connection is the education level : workers with lower education levels tend to be happier than those with higher education levels . This could potentially indicate the frustration of some workers who have more potential but much fewer opportunities to develop their careers . helpful , the higher they tend to score on psychological wellbeing ( Chart 32 ). When we analyzed the feedback of the different WeSupport platform modules , we found similar correlations . For example , parents who found the parenting lessons more helpful tend to be happier in general ; when young workers found the related topics more helpful , they tend to score higher in psychological wellbeing index ; and when line managers found the topics more useful to them , they also had higher scores for psychological wellbeing .

A very interesting finding is the fact that the impact of WeChat and CCR CSR ' s WeSupport platform is significantly correlated with psychological wellbeing , i . e . the more users found WeChat and the WeSupport platform

23 . WHO-5 used a 5-scale scoring system ranging from “ All of the time ” ( 5 ) to “ At no time ” ( 0 ). We converted the scores into 100-point scores

29