CardioSource WorldNews December 2014 - Page 58

CLINICAL INNOVATORS Interview by KATLYN NEMANI, MD Engaging Communities and Embracing Diversity to Improve Health N ancy M. Schlichting is chief executive officer of Henry Ford Health System, a nationally recognized $4 billion healthcare organization with 23,000 employees. She is credited with leading the health system through a dramatic financial turnaround, and for awardwinning patient safety, customer service, and diversity initiatives.   Throughout her career in health care she has received numerous prestigious honors, including the National Center for Healthcare Leadership’s 2014 Gail L. Warden Leadership Excellence Award, American College of Healthcare Executive’s 2014 Senior Level Healthcare Executive Regent’s Award, American Hospital Association-Human Research and Educational Trust’s 2014 TRUST Award, Becker’s Hospital Review “40 of the Smartest People in Healthcare-2014,” Modern Healthcare “Top 25 Women in Healthcare - 2013” (named for the third time), and Crain’s Detroit Business “2012 Newsmaker of the Year.” This year, prior to joining Henry Ford in 1998, Ms. Schlichting was executive vice president and COO of Summa Health System in Akron, Ohio.  She holds a Master of Business Administration degree in public policy studies from Duke University and an MBA from Cornell University.  When you reflect on your time with Henry Ford, what do you think has made you most successful in its financial turnaround? What were you walking into when you joined as senior vice president in 1998, and how have things changed? In 1998, we were facing very challenging times at HFHS, both finan