PICTURED ABOVE: CAP Program Officer, Evaline Ayagu, and CAP Program Manager, Roy Mukasa. RIGHT, TOP TO BOTTOM: Program Manager of Transparency
International Uganda (TIU) Lira Branch, Betty Etim. A picture of stolen drugs taken on a mobile phone for the CAP program. TIU's call center equipment in Lira.
W H AT IS TH E CITIZEN ACTION PLATFORM (CAP)?
CAP is a program designed to improve public
services in developing countries by
encouraging citizen participation in reporting
corruption, mismanagement and maltreatment
through the use of information and
communications technology (ICT).
through their resolution. This information
provides strong support for CSOs to
constructively engage with service providers
through a better understanding of where,
when, and what issues citizens are most
concerned about.
It revolutionizes the high-value, but historically
high-cost of citizen reporting and monitoring of
public services by systematically recording,
aggregating, mapping and tracking grievances
As most community-based organizations have
modest resources, program CAP partners with
existing ICT applications to overcome the
limitations of expensive costs.
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