California Police Chief- Fall 2013 - Page 27

Video is Only the Beginning; Real-Time Crime Centers Offer Next Step in Proactive Policing Picture the scene. A group of men are lurking at the back of a chemical storage warehouse. A citizen on the way to work captures video of the scene on his mobile phone camera, calls 9-1-1 and shares the video with dispatchers. Patrol units are sent immediately and as they approach, streaming video from local street cameras show an explosion engulfing the warehouse in flames. The men run from the scene. Officers immediately record video of the fire from their handheld units and call it in, allowing firefighters en route to view the scene as it evolves. At the same time, they access up-to-date building plans on their in-vehicle and handheld computers. A s the police call for backup, dispatchers receive a video of the fleeing suspects taken from a passing city bus. That video, along with other footage tracking the suspects as they try to escape, is streamed to all units, helping coordinate operations and locate, identify and apprehend the suspected arsonists. Later, the video will be used as evidence at trial. This is a situation that public safety agencies could encounter on any particular day. And while it may seem like this is a smooth transfer of information, multiple pieces of technology have to be put in place for this to happen in real-time. In police and fire departments around the world, video is rapidly becoming one of the most important tools for enhancing the safety of first responders, citizens and the entire community. Deploying video is an effective way to bring cost-effective security to a neighborhood – or a city. A well-executed video solution can help spot problems before they turn into incidents, make the most effective use of staff and provide compelling evidence at trial. Its visibility can reassure the public, deter crime and even change behavior. In every part of the world, public safety agencies are considering the use of more video throughout their IP networks. By the end of 2013, many industry experts expect that 90 percent of all IP traffic will be video; experts also predict that video will comprise more than 60 percent of all mobile IP traffic in the same time frame. By Tom Gross, Motorola Solutions In addition to video, other forms of data are streaming in from virtually unlimited sources. Smartphones, social media, sensors and alarms are giving public safety agencies the ability to see, hear and do more with less. Yet this abundance of information comes with an enormous challenge: how do agencies operationalize all the data that surrounds them? The key for public safety agencies is to have a solution in place that brings together information from all the different so urces: video, sensors, alarms, computer-aided dispatch (CAD) and records processed with analytics to deliver a single, real-time operational view. In addition, incident and criminal complaints, arrest records and photographs, national crime databases, and 9-1-1 call records can also be utilized. A real-time crime center solution can capture all of this data – which resides in separate databases – and integrate it for law enforcement in seconds instead of hours or even days. By integrating multiple streams of multimedia into one unified view, one sworn officer in front of monitors in a real-time crime center can support multiple first responders in the field as an incident develops. Both the technology and applications are giving that officer timely access to information from myriad sources to help the responder confront the situation and solve the crime quickly. A number of public safety agencies have begun making investments in real-time crime center initiatives to put all the data to work for them. If proper planning is done upfront, solutions can be designed to receive information from multiple data sources, process them with real-time analytics and deliver that critical, consolidated operational view. A new service from Motorola Solutions called Intelligent Data Discovery (IDD) helps consolidate and analyze real-time key performance indicators and historical data resulting in actionable, dashboard views of the situation. Tools such as IDD bring focus to the historical and real-time data points and are helping public safety officials in Ventura, Calif. identify crime patterns and trends to drive more effective decisions. The web-based dashboards graphically display real-time details and the scalable system allows the integration of data from additional systems such as city operations, fire, public works and more. “In this resource constrained environment, we have to find ways to do better with less,” said Ventura Police Chief Ken Corney. “Technology is going to be at the foundation of how we are going to achieve success in the future. By using IDD to put real-time information and crime analysis into the hands of the officers in the field, we can provide that information to our patrol ofFALL 2013 | California Police Chief 27