q&A Welcome to the Neighbourhood Manager Lisa robertson invites you to visit caa Manitoba’s newest location By Carly Peters What services do you offer here? How well do you know your neighbours? CAA’s Lisa Robertson is getting to know her Kildonan Place neighbours very well. The store manager for CAA Manitoba’s newest location in the mall acts as a bridge between CAA Manitoba and the local community. Here, she shares some insider secrets about CAA’s innova- tive new concept store. The focus of our store is to provide members with safety- and travel-related items, though we still offer CAA’s full range of driving, air travel, and insurance products and services, including Autopac and property insurance. You’ll also find a full-service travel agency—open to members and non-members alike— which offers tailored travel options to clients. If you haven’t worked with our agents before, they really are the best in the business. You’ve been with CAA Manitoba for 26 years. What keeps you here? CAA truly cares about people: our members and associates. We’re committed to serving members through all of our business lines to keep them safe and to provide services that are valuable and relevant. And we have fun doing it. How does the new Kildonan Place store differ from other locations? it’s also very modern: We have a built-in video wall surrounded by stone and three digital displays loaded with useful information and entertainment. This is a flagship concept store for us—and the first of its kind in Western Canada. It’s also CAA Manitoba’s first new location in a decade. The store features airy spaces and cozy com- forts, like plush seating and a crackling fireplace. But Why did you choose a mall? This is also a bit new for us, since we’re usually situated in stand-alone buildings Shop & Save visit these caa rewards partners in Kildonan place* Food keRnels Free upsize Even if you’re not a member yet, we’d love to see you. And if you’re not a member, you should be—membership can cost pennies a day and the benefits are enormous. Plus, you can easily earn enough CAA Dollars to pay for your membership just by shopping at our Rewards partners. CAA Dollars can be redeemed dollar-for- dollar in our store—to buy a new shirt, a membership, a flight or more. The sky’s the limit! or smaller strip malls. Kildonan Place and CAA make a good match because we’re both committed to our customers and the community. It’s a dynamic and growing mall, and we’re involved with the retail advisory committee. We appreciate all of the good work they’re doing in the mall and beyond. sHoPPinG HaiR seRvices new YoRk FRies Revolutions HaiR salon auRa HaiR salon ModeRn Man BaRBeRsHoP save 10% save 10% save 10% save 10% eYeweaR tHe souRce Jets GeaR lenscRaFteRs PeaRle vision save up to 20% save 10% save up to $115 save up to 30% *For complete offer details, see caamanitoba.com/rewards. 16 Fall 2018 cAA MaNITOBa Any advice for first-time visitors to the store?