Telecoms
Telecoms
Blue Horizons Resort Delivers
Today ’ s hotel guest pack their tablet , smartphone and laptop as instinctively as their toothbrush and wallet and when they do they fully intend to use them to keep in touch with what ’ s taking place at home , or planning their activities at their destination . “ Given the explosion of mobile use in the past three years , it is no surprise that travelers are requiring free and fast Wi-Fi ”, said Taylor L . Cole , director of public relations and social media for Hotels . com .
With this in mind , every hotel property that wants to be on the cutting edge recognizes that their competitive advantage now lies in an area far from the traditional and hence needs to be assured of the best product and support to achieve this . This why when the management of Blue Horizons Garden Resort was looking for a service provider for the Wi-fi system , they chose Digicel , a company that has consistently displayed their understanding of what the telecoms market really requires . Digicel , originally known for providing just cellular services when they launched , has become a serious contender in providing business solutions to the local business community .
“ Visitors to the Blue Horizons Garden Resort expect the same Wi-Fi experience on vacation as they do at home or work ”, said Mr . Arnold Hopkin , “ they want to stream content and have 24 / 7 on-demand bandwidth access to watch movies , upload photos and video and chat with friends and family ”. However , the remote nature of the Caribbean islands can make network management challenging . One of those challenges was securing a single carrier that could reach all access points throughout the entire resort . The resort was concerned that a disjointed network could result in spotty coverage , extra man hours and less time devoted to other guests ’ IT issues .
It was based on this that Blue Horizons Garden Resort handed over their IT maintenance activities to Digicel for seamless wireless service throughout the property , thus allowing the hotel property ’ s IT staff to concentrate on all their other responsibilities . Digicel offered a cloud based solution that was affordable , customizable and reliable .
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Photo Back row : Blue Horizon ’ s Assistant Manager-Mrs . Kendra Hopkin Stewart , Digicel ’ s Technical Solutions Executive-Alejandro Baptiste , Digicel ’ s Business Sales Executive Jennifer Walters . Signing on Table : Blue Horizon ’ s Owner / Manager Arnold Hopkin and Digicel ’ s Business Solutions Manager Justin Boylan
“ Having a cloud-managed Wi-Fi service means our IT staff can outsource wireless network maintenance , monitoring and
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Visitors to the Blue Horizons Garden Resort expect the same Wi-Fi experience on vacation as they do at home or work
management , freeing them up to address other IT concerns should they arise . While our guests enjoy reliable Wi-Fi access , we can focus on providing them with elite customer service and an exceptional Caribbean experience ”, said Arnold Hopkin , owner and manager of the Blue Horizons Garden Resort .
From the Digicel viewpoint , Justin Boylan , Business Solutions sales manager for
www . businessgrenada . com
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Digicel Grenada said “ ADTRAN ProCloud Wi-Fi simplifies our ability to optimize Wi- Fi networks . Instead of spending countless hours individually managing vendors and infrastructure , we can focus on improving network efficiency and performance to deliver a better experience for the end-user ”. He continued , “ ADTRAN offers expert support and training , which further extends the value of the solution and provides us with the confidence to expand our managed services portfolio to more clients and new markets ”.“ With ADTRAN ProCloud , Digicel is able to simplify the deployment of scalable , bandwidth-rich wireless service to virtually any business , anywhere ”, said Todd Lattanzi , director of product management for ADTRAN . “ From the smallest ‘ Mom and Pop ’ shop to the largest island resort , ProCloud Wi-Fi makes it easier to address wireless networking needs ”.
Blue Horizons Garden Resort is now in a position to meet its customer ’ s most pressing need with confidence , great Wi-fi !
BG