Telecoms
Technological innovations
Digicel Business solutions can save companies up to 65% on their PBX costs as well as bringing leading edge technology to their businesses greatly enhancing productivity
odern business is now conducted using e-mail, instant messaging, mobile phones and videoconferencing along with traditional landline services. The reality is that with the widespread use of mobiles, the workforce has also become very mobile, alleviating a host of problems and giving us the ability to be easily reached, having ready access to information resident at the office while at the same time keeping costs manageable. The demands of the traditional and modern communication methods are very different and not readily brought together but it’s vital for this convergence to take place to improve collaboration among co-workers, partners, vendors, and customers. Digicel, the Caribbean’s leading telecommunications provider recognized very early the growing needs and demands of modern business and embarked on offering a unified communication solution which brings the fixed line assets and wireless and mobile assets together at the PBX and beyond. George F. Huggins & Co. (G’da) Ltd., one of Grenada’s leading private sector companies with thirteen locations around the island and a diversity of businesses, took the decision last year to ensure that they were in a position to reap the benefits of enhanced reachability and improved productivity while
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controlling costs, when they invested in an IP PBX from Cisco, the leading supplier in Unified communications equipment as well as a Motorola Dedicated Internet Access (DIA) all provided through Digicel Grenada Limited. This solution allowed the company to effectively manage its calls – incoming and outgoing, provide a one number service to customers while enabling intelligent call routing – that is instantly differentiating a mobile call from a landline, all by bringing the wire line and wireless services together in a seamless manner. “Busin esses are always trying to find ways to do more with less and especially in the current economic downturn,” said Patricia Maher, Digicel Country Manager. “With these latest technological innovations, we are helping to make communicating and collaborating more efficient for our business customers helping them stay in touch with their increasingly mobile workforce at the most affordable costs.” The solution is the first Motorola multi point connection installed by Digicel in Grenada connecting all departments of George F. Huggins & Co. (G’da) Ltd. to the corporate headquarters located at Grand Etang Road, St. George’s. The departments include;
• SwiftAir Cargo Handlers - Maurice Bishop International Airport & Frequente Industrial Park • Automotive Division – Maurice Bishop Highway, St. George • Foodland Supermarkets – Kirani James Boulevard & Market Square, St. George • Pharmaceuticals Division - Kirani James Boulevard, St. George • Office Services Division / Color World / Shipping Division / Shore Excursions / Customs / Human Resources – Carenage, St. George • Agostini Insurance Brokers (G’da) Ltd. – Scott Street, St. George • Farm & Garden – Cnr. Gore & Halifax Street, St. George • Distribution Division & Petroleum Division / Foodland Prepack – Mt. Gay, St. George • Grenville General Store – Jubilee Street, St. Andrew. The company made this bold move when they were looking to replace their outdated PBX with a more effective and efficient communications system. Today their PBX features include single number dialing, single voice mail, conference calling, hold and transfer and short number dialing all linked to their Digicel provided Smartphones. George F. Huggins & Co. (G’da) Ltd. has been served by DIGICEL mobile since 2005.
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