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We basically do a little bit of sales and a lot of customer service. With larger clients there’s a lot of technical support that we provide and we also deal with billing issues
Why Grenada? “Grenada is a beautiful country filled with many attractions and activities. When we bring in perspective clients that wish to contract us to outsource their calls and services, they are able to see the people, the business itself, our leaders and our employees. Here we have the residents and the marketplace, the beauty of the ocean, the fact that they can walk off the plane and be in their hotel in 10 minutes. This in my view is a great presentation to clients, especially if they have never been to the Caribbean - they’re quite impressed when they come here.” Clear Harbor (CH) is really considered to be an outsourcer and a back office organization dealing with inbound and outbound calls. A US based cable company is their largest of four clients and a major cable company in the US. For the cable company, CH services the Philadelphia and New Jersey markets. The second client they have is a technology driven company which manufactures small round self propelled vacuum cleaners that vacuum your floors at your convenience. Their third client is a company that primarily retrieves equipment from companies that needs to be replaced for whatever reason. Equipment
Group portrait by Tony McQuilkin...Clear Harbor Team managers with Jeff Malchow seated
such as computers, parts and cable boxes. This company deals with many of the major brands sold in the US. CH has recently added another client that sets up and confirms service appointments for automotive dealerships in the US. Jeff explains ‘We basically do a little bit of sales and a lot of customer service ; with larger clients there’s a lot of technical support that we provide and we also deal with billing issues. We have several clients and all of them have different and special needs.” Each business unit is operated separately with a leader in charge of each of the programs.” All of our employees are local. Of the 300 jobs that are held, almost 50 of those are past entry level positions. With opportunities in the IT department, Human Resources, Administration, Training and Quality, they are a strong believer of developing leadership talent and promoting from within. “I
firmly believe that years from now many of the leaders that we have here will still be here running the business and I’m personally very happy about that. We’re developing the skill set and with the enthusiasm that the people have here, it’s amazing to see that they accept ownership for the business lines. Staying focused on building a really good interviewing and hiring program, Malchow feels fortunate when it comes to the types of candidates that they have for employees. Perspective employees are put through thorough assessments to determine if they possess the required language and computer skills. In addition, they have an extensive interviewing process to determine their fitability for this type of business. Malchow has found that the labor market is actually getting better for the business. “I think that is largely due to the fact that we are proving to be a
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www.businessgrenada.com