Business Today 14th January 2018 - Page 75

The Best Management Lesson I Learnt ‘Trust Is the Key’ As a CEO, you need to be able to build trust with all stakeholders – customers, suppliers and with your board and your employees. BY T.V. NARENDRAN MD, Tata Steel The biggest management lesson I have learnt in my 29 years of professional life is the importance of Trust and Credibil- ity. In our personal lives, we take these for granted. We build trust with our parents as children. We build trust with our spouse as an adult. We help our children build trust in us. However, in our professional lives, quite often, there can be conflict of interests, un- like in our personal lives. As such, it is far more difficult to build trust and credibility January 14 I 2018 I BUSINESS TODAY I 75