Business Today 14th January 2018 - Page 38

‘The Best Management Lesson I Learnt’ N.R. Narayana Murthy Dilip Shanghvi VALUE-BASED SYSTEMS EMPOWERING PEOPLE Zarin Daruwala Shekhar Bajaj Anand Kripalu R.S. Sodhi PERSEVERANCE STICKING TO DECISIONS POWER OF FOCUS PLANNING PROCESS Shikha Sharma Ajay Bhushan Pandey Rajiv Lall Ranjan Kapur CONSTANT LEARNING LEARN FROM CRITICISM BUILDING CULTURE HELPING PEOPLE Pankaj Vermani Ritesh Agarwal Radhika Aggarwal Falguni Nayar IDENTIFY KPIs PATIENCE & DILIGENCE GRIT MATTERS MOST CUSTOMER CENTRICITY