Business Today 14th January 2018 - Page 146

The Best Management Lesson I Learnt
PHOTOGRAPH BY RACHIT GOSWAMI
BY DEEPAK IYER
MD , Mondelez India Foods

‘ People Are All That Matter ’

Creating a passionate team with a strong sense of vision and purpose can make a world of difference .

As I look back on my career , there are many lessons that I have learnt ; but the one that has and will always stay with me has been about people ; that “ People are all that matter ”. This is not a learning confined to the corporate world , but rather to life at large . The definition of people is not restricted to our immediate teams alone ; it encompasses peers , managers , other stakeholders and even family , friends and social networks . They all have had a role in shaping you as a person and as a professional ; equally , each one of you has had an impact on them .
As I pen this column , a few big insights on people come to mind .

Passionate teams create magic : In June this

year , Mondelez was globally afflicted by a malware attack which paralysed our IT systems . It was a huge disruption and just three days before the cutover to the new GST tax regime in India . If we didn ’ t get up and running in the shortest possible time , our plants would stop , our invoicing and product dispatches would stop . But despite all these challenges , what I witnessed over the next few days was pure magic ! The resilience and resourcefulness of the team got us to cut our first GST compliant invoice on time just five days after the attack , our plants didn ’ t stop at all , and we ensured no disruption to our consumers and trade . As I reflect on that intimidating week , I ask myself what drove the team . There is just one word that best summarises the answer – passion ! Passion to rise to the occasion , to ensure that this disruption didn ’ t completely derail the business that we all so assiduously built and
146 I BUSINESS TODAY I January 14 I 2018
The Best Management Lesson I Learnt As I look back on my career, there are many BY DEEPAK IYER MD, Mondelez India Foods ‘People Are All That Matter’ Creating a passionate team with a strong sense of vision and purpose can make a world of diff erence. lessons that I have learnt; but the one that has and will always stay with me has been about people; that “People are all that matter”. This is not a learning confined to the corporate world, but rather to life at large. The definition of people is not restricted to our immediate teams alone; it encompasses peers, managers, other stakeholders and even family, friends and social networks. They all have had a role in shaping you as a person and as a professional; equally, each one of you has had an impact on them. As I pen this column, a few big insights on peo- ple come to mind. P assionate teams create magic: In June this year, Mondelez was globally afflicted by a malware attack which paralysed our IT sys- tems. It was a huge disruption and just three days before the cutover to the new GST tax regime in In- dia. If we didn’t get up and running in the shortest possible time, our plants would stop, our invoicing and product dispatches would stop. But despite all these challenges, what I wit ͕ٕȁѡЁ)́݅́ɔQɕͥɕͽɍ)ձ́ѡѕЁ́ѼЁȁЁMP)ЁٽѥЁٔ́ѕȁѡх)ȁ́eЁѽЁݔɕ̴)ѥѼȁյ́Ʌ́$ɕЁ)ѡЁѥѥݕ$͕ͬݡЁɽٔѡ)ѕQɔ́ЁݽɐѡЁЁյɥ͕)ѡݕȃLͥAͥѼɥ͔Ѽѡͥ)ѼɔѡЁѡ́ѥeЁѕ䁑)Ʌѡͥ́ѡЁݔͼͥսͱ䁉եЁ(؁$ UM%9MLQ=d$)ՅЁ$