Business Today 14th January 2018 - Page 130

The Best Management Lesson I Learnt
What I learnt about overachieving goes beyond mere performance and growth figures . I am talking about the passion to do better and better . I do believe that growth , revenue and profits will naturally follow openness to feedback . Aim to Overachieve : What I learnt about overachieving goes beyond mere performance and growth figures . I am talking about the passion to do better and better , and to set higher benchmarks . I do believe that growth , revenue and profits will naturally follow . It is , as Tony Hsieh , Founder of Zappos , says about doing “ the things you would do even if you weren ’ t getting paid .”
It again boils down to culture – a culture of being positive in setting higher benchmarks and expectations , for oneself and for one ’ s team . I have seen it create the happiness of excitement in doing both routine tasks and innovative initiatives . I have seen people respond to this passion , and it goes a long way in building an engaging culture of achievement . It creates what Howard Schulz , the founder of Starbucks , so famously referred to as the ‘ soul ’ of an organisation .
Think like a CEO : I believe that the future will be driven by people who can interact with industry leaders with ease . I have understood that a CEO needs to know about business domains and technology . I have learnt that this calls for skills of articulation , including the capability to make an elevator pitch in three minutes with canny commercial acumen . In short , this has been a lesson in creating value for anything that I do , so that the leaders at the receiving end actually experience it .

This lesson has made me a resilient professional who can gently but firmly adapt to changes . Even before I became a CEO , it helped me think like an entrepreneurial leader . And I am pretty certain it will continue to do so . Thinking like a CEO has helped me access my inner strengths of wisdom , inspired intuition and resilience to become a more authentic person .

As I said in the beginning , culture has been the bedrock of my most important lessons . These lessons have enabled me to build teams and lead successful organisations , and to create a strong culture that people want to belong to . It has made me believe that authenticity and earning trust is what matters . Above all , it has kept me grounded with the humbling learning that it is always work in progress . I am deeply aware that I have to diligently reinvent for tomorrow from what I learnt yesterday .
130 I BUSINESS TODAY I January 14 I 2018
The Best Management Lesson I Learnt What I learnt about overachieving goes beyond mere performance and growth figures. I am talking about the passion to do better and better. I do believe that growth, revenue and profits will naturally follow openness to feedback. Aim to Overachieve : What I learnt about over- achieving goes beyond mere performance and growth figures. I am talking about the passion to ]\[]\[]Y\[X\˂H[Y]H]ܛ ][YH[ٚ][]\[Hˈ]\\۞HYZ [\ق\^\X][8'H[[H[™][Y[H\[&]][ZY 'B]YZ[[ۈ[\H8$H[\HوKB[]]H[][Y\[X\[^ BX][ۜ܈ۙ\[[܈ۙx&\X[KH]BY[]ܙX]HH\[\و^][Y[[B[][H\[[ݘ]]H[]X]]\˂H]HY[[H\ۙ\\[ۋ[]\Hۙ^H[Z[[[[Y[[\HقXY][Y[ ]ܙX]\]\[B[\و\X[[\HY\Y\B&[8&Hو[ܙ[\][ۋ[ZHHSΈH[Y]H]H]\H[H][H[H[[\X][\BXY\]X\KH]H[\]HSYYۛX]\[\XZ[[XKB]HX\]\[܈[و\X[][ۋ[Y[H\X[]HXZH[[]]܈][YHZ[]\][H[Y\X[X[Y[[ܝ \\Y[H\ۈ[ܙX][[YH܂[][]H]HXY\]HXZ]B[[XX[H^\Y[H] \\ۈ\XYHYHH\[Y[ٙ\B[ۘ[[[H]\[HY\˜[\ˈ][YܙHHX[YHHS][YYH[ZH[[\[]\X[XY\[H[H]H\Z[][۝[YH˂[[ZHHS\[YYHX\^H[\[و\K[\Y[Z][ۈ[\[ BY[HXYHH[ܙH]][X\ۋ\HZY[HY[[[\H\Y[BYو^H[[\ܝ[\ۜˈ\H\Bۜ]H[XYYHZ[X[\[XYXB\ٝ[ܙ[\][ۜ[ܙX]HHۙ[\B][H[[ۙˈ]\XYHYHKBY]H]]][X]H[X\[\\]X]\ˈXݙH[ ]\\YHܛ[Y]B[X[X\[]]\[^\ܚ[ܙ\˂H[HY\H]\H]H]H[Y[HZ[[܈[ܜH]HX\Y\\^KLHTSTVHH[X\H MH N